Shipping policy

We ship products to most countries, but there are a few exceptions due to legal restrictions or shipping carrier limitations.

Currently, we don’t ship to:

  • Crimea Region, Donetsk People's Republic, and Luhansk People's Republic in Ukraine
  • Russia
  • Belarus
  • The Gaza Strip region in Palestine
  • Cuba
  • Iran
  • Syria
  • North Korea
  • Venezuela
Note
Shipping restrictions can change depending on world events.

Shipping to Ukraine

Yes, we can still ship to Ukraine, but with limitations. Due to the ongoing war, most shipping carriers have suspended delivery services to the region, so we're only able to ship orders fulfilled at our facility in Latvia. Orders to Crimea Region, Donetsk People's Republic, and Luhansk People's Republic aren't deliverable, as noted above.

To see which items can be shipped to Ukraine, set your account's selling region to Latvia.

Shipping to Kosovo

The same restrictions apply to Kosovo. We only ship products from our Latvian facility, and the available products are limited.

Carrier-specific disruptions

Some shipping carriers also pause international deliveries to certain countries because of natural disasters or other disruptions. You can check the latest updates on the USPS Service Alerts page.

Domestic shipping (US and Canada)

Here are the options available for domestic orders within the US and Canada:

  • Flat Rate (Standard): Delivery in 3–4 business days after fulfillment.
  • Standard rate with CO₂ offsetting: Delivery in 3–4 business days after fulfillment. This method supports carbon emissions offsetting.
  • Express: Faster delivery in 1–3 business days after fulfillment.

International shipping (US and Canada)

For international shipments from our US and Canadian facilities, available options include:

  • Flat Rate (Standard): Delivery in 5–20 business days after fulfillment.
  • Standard rate with CO₂ offsetting: Also takes 5–20 business days and includes carbon emissions offsetting.
  • Standard DDP (Delivered Duties Paid): For Canada only. Delivery in 3–5 business days after fulfillment (up to 12 business days to the Atlantic region).
  • Express: Delivery in 1–3 business days after fulfillment.

International shipping (Europe)

When shipping from our European locations, your international options are:

  • Flat Rate (Standard): Delivery in 5–20 business days after fulfillment.
  • Standard rate with CO₂ offsetting: Delivery in 5–20 business days with carbon emissions offsetting.
  • Standard DDP (Delivered Duties Paid): For the UK only. Delivery in 3–7 business days after fulfillment.
  • Express: Delivery in 1–3 business days after fulfillment.

The estimated delivery time (EDT) is our best prediction for when your order will arrive based on two main factors:

Estimated fulfillment time + Estimated shipping time = Estimated delivery time

How we calculate fulfillment time

Most orders are fulfilled within 2–5 business days. We calculate this time based on our current order volume and how quickly our fulfillment centers are working.

How we calculate shipping time

Shipping time depends on your location. We use past delivery data to your region to estimate how long shipping will take.

Why the delivery might take longer

While we aim to meet our estimated delivery time with every order, delays can still happen. Common reasons include:

  • Problems with print or embroidery files that cause your order to be held and add to the fulfillment time.
  • Temporary product stock issues.
  • Shipping delays, like missed delivery attempts, bad weather, or carrier disruptions.

What to do if the order is late

If the EDT has passed, we recommend waiting an additional 3 business days, as occasional delays can occur.

Still no package? Contact us at any time.