Velvet Cocoa Coffee (Medium Roast)

There are three collections of products in the Real Store (Wear & Share, Bathe & Beautify, Supplement & Satisfy), each has its own manufacturing, fulfillment, and shipping facilities. That means that products from each collection are shipped separately and can arrive separately.

Shipping times depend on where you are ordering from. Shipping times are specified at checkout after filling out your location details. Packages generally can arrive anywhere from 2 days to 2 weeks, and even longer if there are fulfillment and / or shipping delays. Tracking numbers are provided for each package.

We very much hope your package arrives within a week, this is our goal while we're just starting out. Thanks a lot for being patient.

Please see our FAQ's page for more information.

Orders can be cancelled until they are fulfilled (sent for shipping). After that, we do not offer returns for wrong sizes, buyer's remorse, etc.. If there is an issue on our side we will make it right and provide you with a full refund. Please see the FAQ's page for more on returns and refunds.

We offer product tracking directly from the live chat on the bottom-right of this page or you can fill out a form in our Tracking page and we will respond with tracking information when we are able. Thanks.

1. Real Inc. is not the organization being donated to but rather collects funds and donates them to the organizations listed in the Charities page.

2. All quantified charitable impacts (per unit(s) of currency donated (i.e. $1 plants 1 tree)) stated in Real Inc. are estimates derived directly from the websites of the organizations being donated to and / or distinguished charity evaluators of these organizations such as The Life You Can Save, Dollar Donation Club, GiveWell, and Animal Charity Evaluators.

We cannot guarantee that what is stated on these websites is accurate nor can we guarantee that what is stated will be fulfilled. We are not responsible for the accuracy and fulfillment of what is stated on these websites as well. 

3. We have not yet implemented automatic synchronization of quantified charitable impacts from the organizations being donated to. That means that we manually check the websites of these organizations every so often to see if these quantifications have changed, and if so, they are updated accordingly on our end. This implies that there may be a delay between an organization changing its impact quantifications and Real Inc. seeing these changes, causing impact quantifications in Real Inc. not being aligned with those stated on the websites of these organizations being donated to. If you find that there is a difference between the quantified impacts on our end and of those stated on the websites of the organizations being donated to, please contact us and inform us so that we can make the proper updates.

For more information regarding donations such as why every product donates $1, how much charity has been given, how to verify donations, and more, please see the charity section of the FAQ's page.

Please see our FAQ's page for frequently asked questions regarding orders, returns, and charity. There you can find answers to important questions like why every product donates $1 to charity, how to verify donations, when you'll get your order, and more.

Please use the live-chat on the bottom right of this page or reach out to us using the contact methods in the Contact page.